Terms of Service (TOS)

Length of Agreement & Refunds

Our Premium Email terms are for 12 months from the time of sign-up.  We offer a 100% refund if we are not able to provide email forwarding with the domain extension and prefix you chose on “sign up form” within 30 days from the time of sign-up.  The manual configurations usually are configured within 2 business days after we receive a successful PayPal notice from PayPal. Please note on rare occasions it may take 5 business days to set up new accounts. Our business hours are Monday through Friday from 8 am till 5 pm.  Weekends and holidays are not considered business days. The 100% refund Guarantee claim must be received within 30 days from the initial date of order.

Our Agreement

Our Premium Email Service should be utilized with the understanding that we expect normal usage from our customers. How many emails does the average person receive per day? Between the year 2000 and 2018, the average person received about 200 emails a day. We are very generous with our provisioning and will allow our clients to go over the daily average periodically as long as it does not affect our total servers’ capacity to serve our other clients.

Change of Address

You can change your email forwarding address as needed (up to 3 times per year for free) by request: https://usemailoffice.com/change-forwarding-address/

Termination of Service

If our servers are abused by spam passing thru our servers, your email will be cancelled or suspended based on our judgement and no refunds will be given.

Migration Rights

We reserve the right if required, to provide you with a new prefix and domain extension for technical or security reasons (e.g. too much spam, consuming too many server resources, other technical reasons that may arise.). If that was to happen, we would provide you an additional 12 months service free.

Cancellation Rights

We reserve the right to discontinue your email service from our network without prior notice if your email address overburdens our servers. You will be immediately notified if such action is taken. No refunds will be given. This usually occurs if you are in the spam business and get complaining emails through our mail servers.

If You have breached Your obligations, we reserve the right to cancel your contract without notice. No refunds will be given. This usually occurs if you are in the spam business and get complaining emails through our mail servers.

Changes to this Terms of Service (TOS)

The United States Email Office reserves the right to change this Terms of Service at any time, and such changes will be posted to the https://usemailoffice.com/ website.

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