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Terms of Service (TOS)

Length of Agreement and Refunds

Our Premium Email terms are annual unless you have signed up for 24 or 36 monthly savings. We do not offer refunds unless we discontinue your service thru no fault of your own and all refunds are pro-rated. Time of usage minus amount paid. Setup fees are not refunded. Email Forwarding Service Setup after successful payment received. Our business hours are Monday through Friday from 8 am till 5 pm.  Weekends and holidays are not business days. If we can not setup your new forwarding email address – we offer a 100% refund.

Our Agreement

Our Premium Email Service provided with the understanding that we expect normal usage from our customers. How many emails does the average person receive per day? Between the year 2000 and 2018, the average person received about 200 emails a day. We are very generous with our provisioning and will allow our clients to go over the daily average periodically as long as it does not affect our total servers’ capacity to serve our other clients.

Change of Address

You can change your email forwarding address as needed (up to 3 times per year for free) by request: After 3rd request 35.00 for change of address.

Termination of Service

If our servers are abused by spam passing thru our servers, we will attempt to block the spam for you. If we can not block the spam, your email will be cancelled or suspended or new address will be offered in exchange with a 35.00 setup fee. No refunds will be given if we must cancel an acct based on spam abuse.

Migration Rights

We reserve the right to provide you with a new prefix and domain extension for technical or security reasons (example: too much spam, consuming too much server resources, other technical reasons that may arise.). If that were to happen, we would provide you an additional 12 months service free.

Cancellation Rights

We reserve the right to discontinue your email service from our network without prior notice if your email address overburdens our servers. You will be immediately notified if such action is taken. No refunds will be given. This usually occurs if you are in the spam business and get complaining emails through our mail servers.

If You have breached your obligations, we reserve the right to cancel the service without notice. No refunds will be allowed.

Changes to this Terms of Service (TOS)

The United States Email Office reserves the right to change this Terms of Service at any time, and such changes will be posted to the website.